HANDCRAFTED SOLAR SYSTEM MADE OF NATURAL GEMSTONES*
Shipping and Return Policy
All of us at DeskSpace are committed to bringing you the most innovative products of the highest quality. We know that what matters to you is great products combined with truly attentive service.
If you have any concerns about our product, a missing or damaged order, or your
DeskSpace is proud to offer free shipping to the United States for our members.
We do ship internationally and offer free international shipping to our customers!
We currently ship from our warehouse in Hong Kong to over 30 countries. The delivery time may vary depending on the delivery address for your order.
It your order will be delivered within 3-10 business days after it leaves our warehouse.
Applicable sales tax will be charged where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.
We must declare all items at their full price and cannot change this amount to lower custom fees.
The majority of carriers we use will supply a personal tracking number for each package. When we have these, we will send your tracking code to you automatically.
We use DHL as our main carrier, however due to the DHL system, however, DHL only accept the English written address, for the rest, we use EC-Ship services, an online portal developed by Hong Kong Post Office.
Please always include a telephone number when placing an order, as it allows the couriers to contact you if they’re having trouble delivering.
If you bought your product via our website, deskspace.store, you can return the product for a full refund within the first 7 days of receiving the item as long as the packaging has not been opened. Email us and let us know why you’d like to return the product, we’ll then send you returns information.
Please don’t return a product without getting in touch beforehand because we won’t know who has sent us the package. When returning something to us, it’s best to use our shipping service provider’s postage box to prevent any further damage in the post that we are not responsible for. We’ll issue a full refund to you as soon as we receive the product.
You can cancel an order within 30 minutes of placing the order using the cancellation link in your order confirmation email. If you want to cancel an order after the 30-minute window, you may email us at firstname.lastname@example.org.
Group sale orders cannot be canceled once the sale has ended.
For items that are damaged, defective or wrong item shipped, please send us a photo of the damage within 72 hours of receiving the shipment. If you do not report the damage to us within this 72 hour period, we may not be able to honor your claim. We will provide you with free return or refund. Priority shipping service fee is not refundable.
We will provide a prepaid return shipping label in cases where items have arrived damaged, defective or wrong item shipped. For all other cases, return shipping costs are the responsibility of the customer. Under no circumstance does Apollo Box reimburse for return shipping costs incurred by the customer. If you are shipping an item over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping costs for orders outside of US are always the responsibility of the customer.
If you change your mind about what you’ve bought, then the first step is to speak to the store where you made the purchase. The returns policy will vary between physical stores and online stores.
If you believe that you have a faulty product, then please do get in touch with us via email. Our standard manufacturers warranty will cover your product regardless of where it was bought and since we know our products inside out, we’re in the best position to help you with your queries and offer some immediate help.